We attended KOA’s 50th Anniversary Convention in
Orlando Florida in November. Not only
did we get to attend the 50th Anniversary Convention of the world’s leading
camping franchise (and one of the top 10 franchises in the world!), and the
largest camping trade show that we’ve ever attended, and the KOA Care Camps
Auction that raised over $376,000 to help support camps for children with
cancer, but we were honored to be presented the 2013 KOA President’s Quality Award.
It was a thrilling convention that we
will not soon forget!
The 2013 KOA President’s Award is an award that is based on us
receiving high marks from KOA Quality Inspectors along with receiving high
marks and ratings from you, our camping customers for our facilities
cleanliness, fun family activities, and of course, of for our customer service in 2012.
We thank all of you for making this award possible. We received over 200 survey responses from
you rating us in the company of some of the very best campgrounds in the
country! We truly couldn’t achieve this
award without you! Our Trailer Life
rating (9/9*/9) places us well within the top 5% of campgrounds in the
country. Our KOA President’s Award
places us above that!
First and foremost, we love our camping families. We’re very blessed to have so many wonderful
families who camp with us year after year.
Many of our campers have been camping with us for over 13 years! It doesn’t seem possible that it’s been that
long, but we just celebrated our 13th year of ownership. We have so enjoyed watching your children
grow up (hard to believe some are now in college!), and our good fortune to share
many, many, summer camping adventures with your families! We sincerely thank you. Serving you is truly, our pleasure!
We just returned from the Pennsylvania Campground Owners
Convention (PCOA), where we received awards for the best brochure in PA and the
best promotional piece in PA for 2012! The
coolest part about winning these awards is because we owe these awards to you,
our customers too!
Our brochure for 2012 was a result of photos that were selected
as winners in our 2011 Facebook Photo Contest!
We want you to know that we appreciate you participating in our Facebook
Contests, and those photos of yours were winners not only for you, but for us
as well! Thank you again for submitting
your photos and participating and sharing your photos of your children having
fun!
We also owe our printer, Rick Morgan of Print King (http://www.printking.net/) from Cranberry,
PA a huge thank you for the great and absolutely beautiful job he did on our
brochure! The photos were sharp, the
print easy to read, and the color’s attracted the eye (as per the contest
judges comments)! If you want a quality
printer for brochures to advertise your business, we highly recommend Rick and
his team at Print King! They do a great quality
product at a good price! We love Print
King, and think you will too!
And if that isn’t enough, our best promotional piece was our
email blasts program that we email out to campers each month to advertise our
upcoming events and activities, campsite and cabin availability, specials and
discounts, and much more! And, it’s you,
our customers, who also make this program a success! If you didn’t call to book that reservation,
interact with that link, or disengaged with that program (removed yourself from
the distributions list), it would be a miserable failure. So we thank you for camping with us, and
participating in our special weekends, promotions, and discount offers! We thank you!
Each award we received this fall, involved you, our
customers. Some might say, “Isn’t that
ironic?” To us it makes perfect sense
because without you, our camping customers, we don’t exist at all. So to us, it’s only fitting that because of
you, we’re a top rated campground that has won quality awards based on your
customer feedback, your photos submitted for our camping contests, and email
promotions that you receive and engage with to receive special offers,
discounts, and more! That makes perfect
sense to us, because we truly have some of the best camping families who camp
with us! We have great campers who in
many cases aren’t just camping customers, they are friends too! Thank you for being great customers, the
people that you are, great friends, and for making our campground the great and
fun place to camp that it is! We get
lots of great comments on how nice and friendly our campers are, and we of
course again owe that thanks to you!
And, we’re proud and honored to also announce that Tim
Chilson was honored at the PCOA Convention for completing two consecutive terms
(4 years) of service on the PCOA Board of Directors as Regional Director for Northwest
PA, a 15 County Region. Tim’s service as
Regional Director has ended, but he was asked to fill a vacancy left by a
resignation of another officer, and so Tim has accepted the position of PCOA Regional
Vice President for all of Western PA (Regions 1 & 2). We continue to serve not only our customers
but our industry as well, as we continue to strive to make camping experiences better
across PA.
As our service to you, our state association, and our
industry continues, we want to thank you, our camping customers again for
providing us the opportunity to serve such a great industry, with so many great
camping families as our customer base!
We’re so honored and fortunate to be able to do this. And it’s all because of you, our great
customers!
We thank you, as always, for camping with us and your great
feedback, and we look forward to seeing you again this summer at Meadville KOA!
By Robyn Chilson
Tim & 
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